Privacy Policy
Effective Date: 01/01/2023
This Privacy Policy describes how Sonder Design collects, uses, discloses, and safeguards the personal information you provide on the website www.sonderdesign.co.uk. By accessing or using the Website, you consent to the practices described in this Privacy Policy.
Information Collection
Personal Information: We may collect personal information, such as your name, email address, phone number, and any other information you voluntarily provide when you interact with the Website, such as when you fill out contact forms, or place orders for products or services.
Cookies and Tracking Technologies: We may use cookies, web beacons, and similar tracking technologies to collect information about your use of the Website, including your IP address, browser type, device information, and browsing behaviour. This information is used to analyse trends, administer the site, track users' movements around the site, and gather demographic information.
Use of Information
Personal Information: We may use the personal information we collect to:
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Provide and improve our products and services;
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Respond to your inquiries and fulfil your requests;
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Process and complete transactions;
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Send you administrative information, such as updates, security alerts, and support messages;
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Send you marketing communications, newsletters, and other promotional materials (you may opt-out of these communications at any time);
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Personalise your experience on the Website and present tailored content;
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Conduct research and analysis for business purposes;
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Comply with legal obligations and enforce our rights.
Non-Personal Information: We may use non-personal information, such as aggregated or anonymised data, for various purposes, including analytics, research, and improving our Website.
Information Sharing
Service Providers: We may share your personal information with third-party service providers who assist us in operating the Website, conducting our business, or providing services to you. These service providers are contractually obligated to use your information solely for the purpose of providing the requested services.
Legal Requirements: We may disclose your personal information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, the safety of others, or investigate fraud.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.
Data Security
We take reasonable measures to protect the personal information we collect from unauthorised access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure. If you have any concerns about the security of your personal information, please contact us using the information provided in the "Contact Us" section below.
Links to Third-Party Websites
Our Website may contain links to third-party websites that are not under our control. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of these third-party websites before providing any personal information.
Children's Privacy
The Website is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove the information and terminate the child's account.
Your Rights
You may have certain rights regarding the personal information we collect about you, including the right to access, update, delete, or restrict its processing. To exercise these rights or if you have any questions or concerns about our privacy practices, please contact us using the information provided below.
Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on the Website. Your continued use of the Website after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
Cookies
When you visit our website, we may use cookies and similar technologies to enhance your browsing experience and provide certain functionalities. By continuing to use our website, you consent to the use of these cookies. This section provides information about the specific cookies we use and their purposes:
1. XSRF-TOKEN
Purpose: This cookie is used for security reasons to protect against Cross-Site Request Forgery (CSRF) attacks.
Duration: Session
2. hs
Purpose: This cookie is used for security reasons to protect against unauthorised access and fraud.
Duration: Session
3. svSession
Purpose: This cookie is used in connection with user login and session management.
Duration: 12 months
4. SSR-caching
Purpose: This cookie is used to indicate the system from which the site was rendered, optimising performance and user experience.
Duration: 1 minute
5. _wixCIDX
Purpose: This cookie is used for system monitoring and debugging purposes.
Duration: 3 months
6. _wix_browser_sess
Purpose: This cookie is used for system monitoring and debugging purposes.
Duration: Session
7. consent-policy
Purpose: This cookie is used to store cookie banner parameters and record your consent preferences.
Duration: 12 months
8. smSession
Purpose: This cookie is used to identify logged-in site members and maintain their session.
Duration: Session
9. TS*
Purpose: These cookies are used for security and anti-fraud reasons to safeguard the integrity of the website and its users.
Duration: Session
10. bSession
Purpose: This cookie is used for measuring system effectiveness and performance.
Duration: 30 minutes
11. fedops.logger.X
Purpose: This cookie is used for stability and effectiveness measurement, helping us optimise our website's performance.
Duration: 12 months
12. wixLanguage
Purpose: This cookie is used on multilingual websites to save the user's language preference.
Duration: 12 months
You can control and manage cookies through your browser settings. Please refer to your browser's help menu or support documentation to learn more about how to adjust cookie preferences.
If you have any questions or concerns about the use of cookies on our website, please contact us using the information provided in the "Contact Us" section.
Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
SONDER DESIGN LTD
15 Commerce Square
Nottingham
NG1 1HS
+44 (0)115 958 22 55